Frequently Asked Questions
Is It Suitable for Everyday Use?
Absolutely. FlexTote™ is designed to work beyond the airport too - use it for commuting, shopping, work, day trips or everyday errands when you want one versatile bag that adapts to your routine.
Can I Use FlexTote™ as a Backpack?
Yes. Travellea FlexTote™ is designed to convert between a tote, shoulder bag and backpack, so you can switch to hands-free carrying whenever it suits you.
Where are you located?
Our head office is located in [Australian city you’re based in - if you live overseas, consider removing this entire question].
How much does shipping cost?
Shipping is free on all orders to Australia.
Is FlexTote™ Big Enough for Travel?
FlexTote™ features a spacious main compartment with additional outer pockets, giving you room for everyday essentials, travel items and the things you want to keep close at hand.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at [Your Email].
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.